FAQs

Do not worry, at Nihant we do everything to assist our customers. You can add more items to your forthcoming delivery before 2359h. Any items added will be delivered with your main delivery ordered placed earlier.

If you’re not entirely happy with the purchase you made either online or in-store with Nihant, please return the product with your proof of purchase [VAT/Tax Invoice], to the store where you bought it. Please go to the Customer Service desk, and one of our colleagues will help you.

Please note our refund/return policy is only valid/applicable for the products returned within 14 days from the date of your purchase. Beyond this timeframe, unfortunately, we are unable to offer any refund.

To be eligible for a refund, your product must be unpacked/unused and in the same condition that you received it from us. It must also be in the original packaging.

Once the above process is complete, we will require 3 working days to complete the refund. If you have not received your refund beyond 3 working days from the submission of the refund request, please contact us at info@nihantstores.com

Nihant always tries to make promotions and offers available both online and in-store. However, some of our promotions and offers are offered exclusively online or in-store only. Here are some of our most popular promotions and offers:

• Buy 2 save offers
• Buy 5 save offers
• 2 for 1 offer
• 3 for 2 offers
• Reduced price offers

We want to make sure every customer that shops at Nihant leaves with a wonderful shopping experience and we thrive to deliver total customer satisfaction. However, there may be a circumstance we fall short of your expectation but not to worry we want to listen to you and put the thing right. Please speak to one of our Customer Service Desk colleagues in the store who will be able to investigate and sort things out for you. If you are not able to speak to one of our colleagues in the store, please email us at info@lumlegroup.com and we will send your feedback to them directly. The store team will use your feedback to improve the services they provide in the days to come.

Yes, you can! At Nihant, we like to listen to our stakeholders, and based on that we aim to improve our products and services. You can give your feedback on our store by emailing us at info@nihantstores.com. Please include your purchase invoice no. when submitting your feedback.

If you have seen or experienced something – good, bad, or unusual, and you want to reach us. Please email us at info@nihantstores.com with the details, and we will revert to you as soon as possible.

There have been immense changes to all our lives since the outbreak of Coronavirus (Covid-19). We know our customers have lots of questions for us. We are working relentlessly round the clock to protect our customers and colleagues. Our store and services comply with the Government Covid Safety Guidelines. For more details about the guidelines and see what we are doing to protect our customers and colleagues, please see our Safety Delivered! with Nihant page.

Nihant is always keen to hear about potential new products and services. If you are a vendor/supplier; wish to supply Nihant with a product or service, Please email us at info@nihantstores.com and we will revert to you as soon as we can.

Nihant aims to be a choice of the employer. If you are one of them looking for a career at Nihant please email us your detailed CV and cover letter to info@nihantstores.com and we will revert to you as soon as we can.

We need to make sure that the price you have seen is the price you have paid at the checkout whether in-store or online. If you think you have been over-charged, please take your purchase tax invoice to our Customer Service Desk, and our colleagues will be happy to assist you.

If you think we have taken or charged payment twice when you paid for your shopping, on your next visit take your purchase invoice and a bank/credit card statement showing where we’ve taken the payment twice to our Customer Service Desk, and a colleague will be able to assist you.

If you have already left the Nihant Store and have a query about what we have charged you, please make your purchase invoice to our Customer Service Desk next time you are in the store so that our colleagues will be able to assist you.

If you cannot come back to the store for some reason, please email us at info@nihantstores.com with details or call our Customer Service team at 01-4443411.

Our store accepts most major payment methods as follows:

• Cash (NPR and INR- Indian currency notes need to be new)
• Debit cards
• Credit cards (Mastercard and Visa Card)
• Bank transfer
• Nihant Gift Cards
• E-Sewa
• Fonepay
• Valid coupons and vouchers

If your card is declined in-store during your visit, for your security reason we do not see the reason for the decline. Therefore, you will need to contact your bank/card issuer so that they will be able to provide more information why your card is declined. You can also pay by another method such as E-Sewa, fonepay, or bank transfer.

If this happens at the online checkout, you can try the process again, and if the card continues to decline then please contact your bank/card issuer about it so that they can assist you further. Alternatively, you can try to pay with another card. You can also pay by another method such as W-Sewa or bank transfer.

Sometimes a card transaction can be interrupted when the transaction is being authorized. If this happens, your card issuer may place a temporary hold on the monies.

If the monies are being held but haven’t been taken from your account or a bank debit is not appearing in your bank account, please give a call to your bank/card issuer, and they will be able to assist you further and advise you when monies will be released.

Supporting the small vendors has always been core to Nihant’s philosophy. The present situations do not change our philosophy. We are assisting our small vendors with immediate payment terms and trying our level best to further support them through this difficult juncture.

We are always on the lookout to compare our prices against other competitors to ensure we deliver the value on what matters most to our customers. When we set the price, we aim to match or beat the regular price of equivalent products in at least one other major competitor.

This scheme allows you to refer Nihant to your friend in which you and your friend can earn a 5% discount on the purchase you and your friend make online at Nihant. Please note you and your friend both need to do online shopping with a minimum spend amount i.e., NRs 1500. Referring us to your friend is quite simple. You can click on the “Refer a Friend” link and then share this with your friends. You can recommend Nihant to as many friends as you like.

Once you have referred Nihant to your friend you and your friend both will receive a voucher. Remember your friend must use their voucher on their first shop within 4 weeks of receiving it for you to be eligible to redeem your voucher. If your voucher does not work during check out that means your friend has not done their shopping yet. Please note “Refer a Friend” scheme is invalid if it is referred to the same household. This scheme is available for online purchase for click & collect and home delivery.

Absolutely yes. You can call us at 01-4443411 and place an order for click & collect and home delivery.

We always aim to get your shopping delivered to you exactly as you have ordered. However, there are some odd occasions when this does not happen, we endeavor to match anything that’s out of stock with the closest products possible. One of our colleagues will contact you to ask if you are fine with the substitute before dispatching the delivery. If you do not want a substitute, please let our colleagues know.

We work extremely hard to fulfill all your orders exactly placed by you and minimize any out-of-stock products. In a rare instance, due to a last-minute operational or vendor issue, products might be out of stock for delivery. It is our practice that, customers are always informed of this before the delivery, and we will not charge for any products that we cannot deliver.

Do not worry! If you are not going to be in for your delivery, with your permission, we can leave your delivery to one of your desired persons in a safe place. You can add delivery instructions during checkout.

We appreciate your honesty, thank you for that. We are delighted to know that you have now found the product. If you have initiated a refund process related to this, please email info@lumlegroup.com and we will cancel the refund process.

If it was a few days ago where a refund was already processed, then please feel free to use the product.

Please note unless there is something wrong with the product, unfortunately, neither we accept a return nor offer a refund for any perishable product you have changed your mind about after the delivery.

Please note Cash on Delivery (COD) option is not available on perishable items such as dairy, meat, fresh fruits and vegetables. Therefore we advise you to make online payment if your order includes any of the above products to avoid delay in processing the order. Any orders received comprising such products without payment will be put on hold for 24 hours. Our Central Processing Unit will get in touch with you for the payment. If payment is not received within 24 hours, the order will be released.

Absolutely yes! Please email us at info@nihantstores.com or contact one of our colleagues at 014443411 who will be more than happy to assist you.