Privacy Policy

Your Acceptance of this Privacy Policy

By using our site, you accept that you agree with the terms of our Privacy Policy as outlined below:

1. Background

This Privacy Notice (“Notice”) sets out how Nihant Stores Private Limited, a company incorporated in Nepal, and its associated suppliers in Nepal and worldwide (collectively referred to in this document as “Nihant”, “we” “our” or “us”) protects the privacy of your data.

Nihant is a supermarket chain in Nepal. We need to collect, use and disclose personal data to perform our business functions. We are firmly committed to protecting the privacy and confidentiality of personal data and to maintaining various physical, electronic, and procedural safeguards to protect personal information in our care.

We will be a “data controller” for the Privacy Policy for any personal information you provide to us in connection with our relationship.

By providing personal data to us, you agree that this Notice will apply to how we handle your data, and you consent to us collecting, using, and disclosing your data as detailed in this Notice. If you do not agree with any part of this Notice, you must not provide your data to us. If you do not provide us with your data, or if you withdraw the consent that you have given under this Notice, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most delivery bookings must be made under the customer’s full name, phone no. and address. We cannot take delivery bookings for you without that information. There may be instances where your local data protection laws impose more restrictive information handling practices than those set out in this Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction to comply with these local data protection laws.

2. What personal data do we collect?

While using our services either by visiting the store or online, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“ Personal Data”). This personally identifiable information may include, but is not limited to:

• First name and last name
• Email address
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

3. Usage data

When you access the services either by visiting the store or online, we may collect certain information automatically, including, but not limited to, the type of electronic device you use, your mobile device or computer’s unique ID, the IP address, operating system, the type of browser you use, unique device identifiers and other diagnostic data (“ Usage Data”).

4. Tracking & Cookies Data

We may use third-party web analytics services on our websites and mobile apps, such as those listed in our Cookies Policy. The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyze how visitors use our websites and apps.

Cookies are files with a small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

5. How do we use data

Nihant uses the collected data for various purposes but not limited as follows:

• To provide and maintain the service
• To notify you about changes to our service
• To allow you to participate in interactive features of our service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the products and services
• To monitor the usage of the service
• To detect, prevent and address technical issues

6. Transfer Of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside Nepal and choose to provide information to us, please note that we transfer the data, including Personal Data, to Nepal and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Nihant will take all steps reasonably necessary to ensure that your data is treated securely and following this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Disclosure Of Data

Legal Requirements 

Nihant may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Nihant
• To prevent or investigate possible wrongdoing in connection with the service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

8. Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“ Service Providers”), to provide the service on our behalf, to perform Service-related services, or to assist us in analyzing how our service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Social media integrations

Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets) (“SM Features”). These are provided and operated by third-party companies (e.g. Facebook) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, and your IP address, and may set cookies to enable the SM Feature to function properly.

If you are logged into your account with a third-party company, then the third party may be able to link information about your visit to and use of our website or mobile application to your social media account with them. Similarly, a third party may record your interactions with the SM Features. In addition, the third-party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists, and any other information you have chosen to make available, and we may share information with the third party company to serve targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt-out from targeted marketing via your privacy settings for the third-party social media platform.

Your interactions with these SM Features are governed by the privacy policy of the third-party company providing them. For more information about the data practices of these third-party companies, and to find out more about what personal information is collected about you and how the third party uses such personal information, please refer to their privacy policy directly.

11. IP addresses

When you access our website, use any of our mobile applications, or open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers that identify your computer, and which are generally assigned when you access the internet.

We may use IP addresses for system administration, investigation of security issues, and compiling anonymized data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g. to better tailor our marketing and advertising materials, provided you have opted in to receive electronic marketing).

12. Links To Other Sites

Our websites may contain links to third-party websites over which we have no control. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any linked third-party websites you visit as their privacy policy and practices may differ from ours.

13. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our service before the change becomes effective and update the “ effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Feedback / complaints / contact

If you have any inquiries, comments, or complaints about this Notice or our handling of your personal information, or wish to inform us of a change or correction to your personal information, would like a copy of the information we collect on you or would like to raise a complaint or comment, please contact your consultant or the

Data Protection Officer using the details set out below:

Email: data.protection@nihantstores.com

Post: Data Protection Officer

Nihant Stores Private Limited

Dhumbarahi Chowk, near Pipalbot

Kathmandu, Nepal